SENIORS PROGRAMS AND SERVICES
For quick references please click on the links below.
• Dufferin Oaks Long Term Care Home
• History Of Dufferin Oaks - Our Story
• Dufferin Oaks - Accommodations
• Dufferin Oaks - Services And Programs
• Dufferin Oaks - Volunteer Opportunities
• Dufferin County Community Support Services
• Dccss - Volunteer Opportunities
• Mckelvie Burnside Village - Frequently Asked Questions
• Mckelvie Burnside Village Apartments
• Mel Lloyd Centre Tenants
• Mel Lloyd Centre
• Mel Lloyd Centre Room Rentals
DUFFERIN OAKS LONG TERM CARE HOME
Dufferin Oaks is a 160 bed not-for-profit Long Term Care Home owned and operated by the County of Dufferin under standards established by the Ministry of Health and Long Term Care. The home is a three-story facility centrally located in the County of Dufferin at 151 Centre Street, in the Town of Shelburne.
160 residents call Dufferin Oaks home, living in private, semi-private and standard rooms. Dufferin Oaks provides accommodation, meals, supportive services, socialization and a full range of nursing care services for persons who, for various reasons, cannot live independently in the community.
The Committee of Management and staff of Dufferin Oaks strive to provide optimum quality care, services and programs. The dedicated staff and volunteers contribute to making the centre a pleasant place to live
Staff includes a medical director, nurse practitioner, registered nurses, registered practical nurses, personal support workers and therapy aides to help, support and care for residents. An experienced administrative team supports all of our health care staff.
Dufferin Oaks is designed to provide for your comfort, enjoyment and safety with many special features such as:
• Small Home areas for 32 residents
• Separate Home area with controlled exits for cognitively impaired residents
• Comfortable Lounges and Dens
• Fireside Lounge and Library
• Attractive and Bright Dining Rooms
• Tuckshop and Café
• Wheelchair Accessible Mini-Bus
• Accessible Outdoor areas
• Secure outdoor area for the cognitively impaired
• Cable television
• In-house postal and banking services
• Hydrosonic and whirlpool baths
• Resident email for family contact
• Beauty Salon
HISTORY OF DUFFERIN OAKS - OUR STORY
Dufferin Oaks opened its doors in 1962 with a capacity of 65 beds. Soon it became evident that additional space was required and in 1966, the first addition of 25 beds and an auditorium for recreation and entertainment was opened.
In 1971, 75 beds, a chapel, a recreation-health centre complete with craft and adjuvant rooms were added. The total capacity of the “Oaks” was then 165 beds.
A third addition, the Bouwhuis Wing, was opened October 21, 1987. Beds were relocated from the Bryan and Newton Wings to allow the conversions of ward rooms to semi-private accommodation. The Seniors Drop-In Centre was relocated to larger space in the new wing and the kitchen was expanded and modernized.
As resident care levels and client expectations increased, the Ministry standards for long term care facility design changed. In the mid-1990s, the County of Dufferin began to explore options to bring the home up to current day standards. The County elected to build a new 160 bed facility on the existing site. Construction began in 2000 and was completed in 2002. The new three-story facility has 5 resident home areas, each equipped with its own nursing station, dining room, lounge, den, and activation space. A secure environment is provided for the cognitively impaired. The new Dufferin Oaks has a connecting link to the original facility (which has been renamed The Mel Lloyd Centre) which the County has redeveloped to provide enhanced outreach services and accommodation.
In addition to providing facility based long term care and a meeting space for Community Seniors, Dufferin Oaks has provided much needed support to seniors living in the community. Dufferin County Community Support Services (DCCSS) have operated under the umbrella of Dufferin Oaks since 1985. Their offices and the Seniors Day program are now located in the Mel Lloyd Centre. Dufferin County Community Support Services also offer Meals on Wheels, Homemaking, Home Maintenance, Friendly Visiting, Transportation and Respite Programs.
- CCAC (Community Care Access Centre) - www.cw.ccac-ont.ca
- OANHSS (Ontario Association of Non-Profit Homes & Services for Seniors) – www.oanhss.org
- MOHLTC (Ministry of Health & Long Term Care) – www.health.gov.on.ca
DUFFERIN OAKS - ACCOMMODATIONS
All admissions to our facility are coordinated by the Central West Community Care Access Centre (CCAC); http://www.cw.ccac-ont.ca/ They will assist you with the application and admission process.
Central West CCAC is Dufferin County’s local contact centre. The toll free telephone number is 1.888.733.1177.
Resident co-payment accommodation charges are established by the Ministry of Health and Long Term Care and are adjusted annually July 1st.
To arrange a tour of our facility, please contact us at 519.925.2140 Ext # 5242, or via e-mail at firstname.lastname@example.org
DUFFERIN OAKS - SERVICES AND PROGRAMS
Dufferin Oaks takes pride in maintaining community affiliations for our residents. The Auxiliary and Volunteers of Dufferin Oaks offer unique programs and services. The Centre Dufferin New Horizons Seniors Club has established activities, which our residents are free to participate in. The clergy of the area offer a wonderful network to meet the spiritual needs of our residents.
Dufferin Oaks offers a wide range of professional services to provide quality resident-centered care including;
• Medical Director
• Nurse Practitioner
• Registered Nursing 24 hours a day
• Registered Dietitian
• Foot Care Professional Services
• Palliative Care
• Laboratory and Diagnostic Imaging
Programs and Activities
Activities are designed to meet the individual needs, preferences and abilities of all residents. Residents are actively encouraged to participate in activities, although it is the residents’ final choice. At Dufferin Oaks we believe in maintaining the self-worth, dignity and uniqueness of the individual. A few activity highlights are as follows;
• Musical events and entertainment
• Bus Outings
• Summer BBQ's
• Exercise programs
• Resident's Council
• Interdenominational Chapel Services
• Restorative Therapy
• Pet Therapy
Range of Care
Dufferin Oaks provides accommodation, meals, supportive services, socialization and a full range of nursing care services for persons who, for various reasons, cannot live independently in the community.
Dufferin Oaks also provides a separate home area with controlled exits and a supportive environment for delivering care to cognitively impaired residents.
For additional information, please feel free to contact us at;
DUFFERIN OAKS - VOLUNTEER OPPORTUNITIES
Interested in Volunteering?
Here, at Dufferin Oaks, our volunteers are an integral part of our care team. Through carefully developed volunteer opportunities, we endeavour to provide an experience that benefits both the residents and the volunteers. There are many volunteer opportunities available in the following areas: Friendly Visiting, Transportation, Activity Assistant, Palliative Care, Tuck Shop, Dining Room Assistant and many more tailored to the individual needs of our residents.
To apply for volunteer opportunities with Dufferin Oaks, please click here for an application form.
If you are interested in submitting an application for volunteering, please forward your application by fax 519.925.5067, e-mail to email@example.com or in person at 151 Centre Street, Shelburne.
DUFFERIN COUNTY COMMUNITY SUPPORT SERVICES
Dufferin County Community Support Services (DCCSS) is a not-for-profit agency funded by the Central West Local Health Integration Network and operated by the County of Dufferin. It is located in the Mel Lloyd Centre, at 167 Centre Street, in the Town of Shelburne. DCCSS was established in 1985 to provide services to assist seniors and disabled adults to remain in the familiar surroundings of their own homes.
DCCSS Services available:
• Meals on Wheels
• Friendly Visiting
• Home Maintenance
• Home Respite Services
• Adult Day Program Click here to view the Adult Day Program Calendar!
• Home Help
• Congregate Dining
• Transportation Escort Service
• Assisted Living
• Bridging You Home
• Bathing Program
• Co-ordination of a range of community support services
• Individual and personalized service plans developed through home visits
• Linking clients to appropriate community resources
• Organization of Community Health and Education Clinics
• Partnering with Community Organizations to ensure ongoing development of health services
• A caring and competent team of staff, service providers and volunteers.
DCCSS - VOLUNTEER OPPORTUNITIES
Interested in Volunteering?
Here, at DCCSS, our volunteers are an integral part of our team. Through carefully developed volunteer opportunities, we endeavour to provide an experience that benefits both our clients and volunteers. Volunteer opportunities are available in the following areas: Friendly Visiting, Transportation, Adult Day Program and Meals on Wheels.
To apply for volunteer opportunities with DCCSS, please click here for an application form.
If you are interested in submitting an application for volunteering, please forward your application by fax 519.925.3742, e-mail to firstname.lastname@example.org or in person at 167 Centre Street, Shelburne.
MCKELVIE BURNSIDE VILLAGE - FREQUENTLY ASKED QUESTIONS
1. Q: Who qualifies for the McKelvie Burnside Village? Is there a waiting list?
A: McKelvie Burnside Village is a housing complex operated by Dufferin Oaks specifically for seniors (age 60 and over) who require extra support to remain living independently but do not yet need the care provided in a long term care home. All applicants must be able to direct their own care. Applicants will be screened based on criteria which may include the necessity for supports available in the Village. March of Dimes Canada also operates 6 units in McKelvie Burnside Village. Their units are for physically disabled persons over the age of 16 who require full supportive housing. There may be a waiting list depending on the type of apartment you are applying for.
2. Q: How do I apply? Where do I get the forms to apply?
A: To begin the application process, please contact Dufferin County Community Support Services at 519. 925.5452. For the formal application process, in addition to being screened for McKelvie Burnside Village criteria, we will ask you to complete a Housing application. These forms are available at the Dufferin County Community Support Services office at the Mel Lloyd Centre in Shelburne. If you are applying for one of the March of Dimes Canada units, you will also be required to fill out their forms. To apply for the March of Dimes Canada units or to find out more information about their units specifically, please contact their office at 519. 925.1048.
3. Q: How many apartments are there?
A: There are 8 bachelors, 7 one bedrooms and 1 two bedroom apartment. March of Dimes Canada has 6 one bedroom apartments.
4. Q: How much will it cost me?
A: McKelvie Burnside Village rates are based on market rates for Shelburne. The 2016 rates are $686 for a bachelor apartment, $837 for a one bedroom, and $996 for a two bedroom. These rates are subject to change based on local market rates. Through the Dufferin County Housing Program, subsidies may be available for some of the apartments based on financial information provided in your Housing Application. Although heat and water are included in your rent, there is a monthly fee for electricity which is set by the province in housing units. Currently, one bedroom and bachelor apartments have a fee of $30 per month; the fee is $43 per month for the 2 bedroom apartment.
5. Q: How big are the apartments?
A: The bachelor apartment is 540 sq. ft., the one bedroom apartment is 650 sq. ft., and the two bedroom apartment in the Burnside Wing is approximately 800 sq. ft.
6. Q: Are there showers or bathtubs in the apartments?
A: Bachelor apartments come equipped with a bathtub. One bedroom apartments have been designed to be barrier free, so they have wheelchair accessible showers, as does the two bedroom apartment. The 6 March of Dimes Canada units are also barrier free with a fully wheelchair accessible bathroom and shower.
7. Q: What appliances are included?
A: The kitchen includes a fridge and stove.
8. Q: What furniture do I need to bring with me? Are drapes included?
A: No furniture is included other than kitchen appliances. You may bring any furniture you would like to make your apartment comfortable. Remember that these are small apartments so you will need to plan accordingly. All windows are covered with blinds, therefore drapes are not required.
9. Q: Do the washrooms have safety grab bars?
A: All units have a grab bar in the shower or bathtub whichever is applicable for the apartment. The one bedroom apartments also have grab bars beside the toilets.
10. Q: Can I get assistance with medication or needles?
A: You must be able to self-administer your own medication. If you receive supportive housing, assisted living or are approved by Community Care Access Centre (CCAC), staff can help with reminders of medication but are not allowed to administer medications directly.
11. Q: What support services are available?
A: Community Care Access Centre (CCAC) may provide personal care if you are deemed eligible through their criteria. You can also access any of the support services of Dufferin County Community Support Services (DCCSS) 519.925.5452 - for example - transportation, home help, meals on wheels (hot & frozen programs), friendly visiting, congregate dining and the Adult Day Program. Fees are set for each of these services. Hairdressing is available at the Oaks by calling 519.925.2140 Ext #5246.
12. Q: What services are not available?
A: If your care becomes too heavy or you are no longer able to direct your own care, other than a brief illness, you will need to look at a long term care facility to provide the services you need. CCAC provides all assessments for long term care placements.
13. Q: Is there a 24 hour emergency contact person on site? How do I contact them?
A: Yes, there is a staff person on site 24 hours a day for emergency contact for all units (ie. if you had a fall or became suddenly ill). This is available by dialing a special phone number for the March of Dimes Canada staff who carries a pager. The March of Dimes Canada staff has a key to your apartment and could then come in and assess whether they need to call 911 or your family, for example.
14. Q: How do visitors access the apartments?
A: Like other apartments complexes, the front door is locked (tenants have their own key). Visitors must call individual apartments using the intercom at the front entrance. The intercom rings through to the apartment's phone, the tenant answers and enters a code on the phone to let them in.
15. Q: What about telephone and cable services?
A: Phone service is currently available for purchase from Dufferin Oaks; however, tenants will need to purchase their own handsets. There is a monthly fee for the phone service which provides unlimited local and long distance calls throughout North America. There is also a one time phone set up fee of at time of move in. Cable service is available for purchase through Rogers.
16. Q: Am I allowed a pet?
A: Yes, you are allowed a pet as these units are considered to be your own apartment. However, as with living in any apartment setting, the pet will need to comply with The Village standards & local bylaws, for example - noise, smell. Your pet is not to be left in the public areas. You will be required to sign a McKelive Burnside Village pet agreement form outlining the requirements before bringing in a pet.
17. Q: How do I get mail?
A: As in most apartments, there is a mailbox unit set up in the lobby. Each apartment has an assigned mailbox with a key. Canada Post drops off mail Monday to Friday, excluding holidays.
18. Q: What about smoking?
The Village is a non-smoking housing complex. Smoking tenants and visitors are required to go outside to smoke.
MCKELVIE BURNSIDE VILLAGE APARTMENTS
McKelvie Burnside Village is a 22 (twenty-two) unit apartment complex operated by Dufferin Oaks. This complex is designed specifically for seniors (age 60 and over) who require extra support to remain living independently but do not yet need the care of a long term care home. The Village is located in the Mel Lloyd Centre; a building physically connected to Dufferin Oaks, at 200 Mill Street, in the Town of Shelburne. The March of Dimes Canada operates 6 (six) of these units for adults with physical disabilities who require full assistive living housing. In partnership with Dufferin Oaks, the March of Dimes Canada provides emergency support to all of the apartments in the Village.
To find out more about these units such as eligibility, rates, wait list or applications, please call Dufferin County Community Support Services; the community outreach department of Dufferin Oaks, at (519) 925-5452 or e-mail email@example.com
MEL LLOYD CENTRE TENANTS
The Mel Lloyd Centre provides space for various businesses/agencies. The following is a list of the Mel Lloyd Centre Tenants;
- Alzheimer's Society of Dufferin County - Entrance "A"
- Centre Dufferin New Horizon's Seniors Club - Entrance "F"
- Life Labs - Lab Services - Entrance "A"
- Contact North - Entrance "E"
- Dufferin County Adult Day Program - Entrance "E"
- Dufferin County Community Support Services - Entrance "E"
- Employment Resource Centre - Entrance "E"
- Headwaters Speech Language Pathologist - Entrance "A" - Lower Level
- Hospice Dufferin - Entrance "A"
- McKelvie Burnside Village Apartments - Entrance at 200 Mill Street
- Ontario Early Years Centre - Entrance "B"
- Ontario March of Dimes - Entrance at 200 Mill Street
- Orwill Allergy Products - Entrance "A"
- Safe Communities - Entrance "A"
- Service Canada - Entrance "E"
- Shelburne Centre for Health - Entrance "C"
- Shelburne Physiotherapy - Entrance "A"
- Shepherd's Cupboard Food Bank - Entrance "A" - Lower Level
- Specialist Clinics and Telemedicine - Entrance "C"
- Canadian Mental Health Association, Waterloo Wellington Dufferin (formerlyTrellis) - Entrance "E"
- Wellington-Dufferin-Guelph Public Health - Entrance "C"
- Wheelchair Accessibility to Mel Lloyd Centre - Entrance "C"
MEL LLOYD CENTRE
The Mel Lloyd Centre was originally Dufferin Oaks Home for Seniors built by the County of Dufferin in 1962 to provide facility based care for seniors. In 2002, the County opened a new home on the same site and renamed the original building the Mel Lloyd Centre. It is located at 167 Centre Street in the Town of Shelburne.
The building was named in honour of the former administrator, Mel Lloyd who worked at the Oaks from 1962 until his untimely death in 2001. Mel was instrumental in developing the home as a focal point of the community and in expanding the role of Dufferin Oaks to serve not just the residents of the home but also to address the needs of seniors in the community. Under his leadership, Dufferin County Community Support Services and the Adult Day Program were introduced.
It was Mel's vision that, on the opening of the new building, the original home would take on an extended community role housing various social, recreational, and health programs as well as providing housing alternatives for seniors.
Since 2002, the building went through several phases of redevelopment, culminating in the building we proudly have today.
The central core has been renovated to provide enhanced space for Dufferin County Community Support Services (including the Adult Day Program), and the Centre Dufferin New Horizon's Seniors Club.
The east side of the Mel Lloyd Centre provides space for the Shelburne Centre for Health. The Wellington Dufferin Guelph Public Health Unit, the Dufferin County Alzheimer Association and Dufferin Safe Communities also have offices in this area. Adjacent to the Centre for Health is the Shelburne Family Physiotherapy Clinic, CML Lab, and Dufferin Employment Resource Centre. Service Canada and Contact North also have offices in this area.
Opening in 2006, the west side of the Mel Lloyd Centre was developed into the McKelvie Burnside Village. This is a 22 unit apartment complex that provides apartments for seniors and assistive living housing for adults with physical disabilities.
Dufferin County Community Services and the Ontario Early Years Centre-Dufferin relocated to the Mel Lloyd Centre in 2006. Partnerships and collaboration with other providers have resulted in many other services migrating to the Mel Lloyd Centre.
MEL LLOYD CENTRE ROOM RENTALS
The Mel Lloyd Centre provides rooms that are available for rent to the public. The following is a list of the Mel Lloyd Centre room rentals;
- Mel Lloyd Centre - Auditorium
- Mel Lloyd Centre - Meeting Room
- Centre Dufferin New Horizon's Seniors Club
If you are interested in renting any of the above rooms, please call Dufferin Oaks reception at 519.925.2140 ext. 5230, for inquiries and rates.
Dufferin Oaks Long Term Care Home
151 Centre Street, Shelburne, ON L9V 3R7
Dufferin County Community Support Services
Mel Lloyd Centre, 167 Centre Street, Shelburne ON L9V 3R8