Program Assistant – Ontario Works
Program Assistant – Ontario Works
Reporting to the Program Supervisor, the Program Assistant provides a wide range of program and administrative support services to staff and clients which support the delivery of Community Services programs.
What you’ll do
- Provide excellent customer service (in-person and over the phone) by greeting visitors/clients, determining service required, responding to questions, scheduling/rescheduling appointments, and taking messages/re-directing to staff/agencies
- Make appropriate referrals to support clients (i.e. referrals to community housing, employment services, child care subsidy, external community agencies, etc.)
- Provide clients with required program information, forms and applications and assist in completing the forms and applications where needed
- Perform data entry and changes into relevant database(s) to record and validate client information from phone calls and/or personal visits
- Prepare, update and maintain files for new applicants and existing clients
- Provide coverage and support to team members
- Scan documents for electronic document management system
- Assist with onboarding of new employees
- Create, update, purge and destroy files according to best practices and Corporate Records Management policies
- Provide back up support to the reception area(s) when required
- Process cheques/payments within prescribed timelines and complete monthly cheque runs for clients and service providers as required
- Keep record of all incoming payments, repayments, reimbursements and cancelled cheques
- Other duties as assigned
- Post-secondary certificate or diploma in Social Services, Human Services or a related field
- Minimum one (1) year demonstrated experience providing administrative support
- Previous customer service experience required
- Experience with data entry
- Exceptional customer service skills with respect to providing accurate information to and communicating with, service providers, the general public and/or staff to address a variety of inquiries
- Strong organizational, analytical, problem solving and multi-tasking skills with the ability to meet deadlines and assess priorities
- Ability to communicate effectively, both orally and in writing to facilitate interaction with management, employees and representatives from external agencies including the general public
- Ability to set up manual and computerized filing systems in accordance with Corporate Records Management
- Knowledge and understanding of supports required in servicing a vulnerable population
- Clear criminal reference check