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The County of Dufferin Ontario


County Of Dufferin Principles
Council Code Of Conduct
Open Government

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1. We Manage Change

2. We Deliver Quality Service

3. We Communicate

4. We Make Good Decisions


Strategic Plan

Click here to view the County of Dufferin Strategic Plan (2015 - 2018)

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The Council Code of Conduct helps to ensure that the members of Council share a common basis for acceptable conduct. These standards should serve to enhance public confidence that the County’s elected representatives operate from a base of integrity, justice and courtesy.

A copy of the Council Code of Conduct can be found here.

How to File a Complaint

If you believe that a member of Council has breached the Code of Conduct, you may request an investigation by the Integrity Commissioner. The form can be found here.

A copy of the Complaint Protocol can be found here

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Information Management

As an employer, and a provider of services, the County of Dufferin is committed to ensuring its services are provided in a manner that ensures accountability and transparency.

Municipal Freedom of Information and Protection of Privacy Act

The Municipal Freedom of Information and Protection of Privacy Act establishes a general right of access to records held by municipal government and local agencies, boards and commissions using these principles:

  • any information held by government should, in general, be available to the public
  • any exemptions from the right of access to information should be limited and specific
  • any decisions relating to access to information can be reviewed by the independent Information and Privacy Commissioner/Ontario
  • any person may make a request for information held by a government institution covered by the Act

About making a Freedom of Information Request

There is a $5.00 application fee for each request. There is no application fee for a correction request to your own personal information.  Ontario Regulation 823 sets out the specific fees to be charged for processing a Freedom of Information Request. 

The County of Dufferin will respond to a request within 30 days of receiving the request and the $5.00 application fee.  Where a request involves a large number of records or requires an extensive search, a time extension will be provided or a fee estimate based on the estimated number of hours it will take staff to search for the records.

How to make a Freedom of Information Request

The Freedom of Information Request Form must be completed.

Requests may be submitted in person or by mail to the Clerk's Office.

County of Dufferin
55 Zina Street
Orangeville, Ontario
L9W 1E5

Personal Health Information Protection Act

The Personal Health Information Protection Act (PHIPA) establishes rules for the collection, use, and disclosure of personal health information. PHIPA provides individuals with the right to access and correct their personal health information. Requests to access or correct personal health information created, used, or maintained at Dufferin Oaks Long Term Care Home can be made in writing and submitted to the Clerk's Office: 

County of Dufferin
55 Zina Street
Orangeville, Ontario
L9W 1E5



For a list of the most frequently requested County of Dufferin by-laws, click here.



Administration and Corporate Services

County Alcohol Risk Management (2-9-1)
Customer Service Accessibility (2-7-1)
Customer Service Policy
Flag Lowering (2-6-11)
Health and Safety (2-5-1)
Information Management - Freedom of Information (2-3-9)
News Releases (2-3-4)
Records Destruction Notices (2-3-3)
Records Retention By-law (2-3-2)
Routine Disclosure Policy (2-3-8)
Social Media (2-3-10)


Accountability and Transparency (1-2-7)
Committee Structure and Mandates (1-2-2)
Council Closed Session (1-2-5)
Council Code of Conduct (1-2-6)

Council Expenses (1-3-7)
Floral Tributes (1-3-14)
Notice Provision (1-2-3)
Procedural By-law (By-law 2015-24) (1-2-1)
Resolutions from Other Municipalities (1-2-4)

Finance and Treasury

Leases (3-6-1)
Procurement of Goods and Services - Disposal of Surplus (3-8-1)
Sale of County Owned Timber (3-8-4)

Transportation Services Policies

Entrance (5-3-17)
Notification of Construction and or Closure (5-5-1)
Rescue Calls (5-3-7)

Waste Management

Waste Services (7-1-1)



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The County of Dufferin Ontario

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