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The County of Dufferin Ontario


Are you prepared? Paramedic Services, Careers, Emergency Prepardness and more information regarding County of Dufferin services.

Emergency Notifcations
Emergency Preparedness
Paramedic Service
Public Access Defibrillation Program
Safety & Emergency Tips
Careers At Dufferin County Paramedic Service
Ambulance Call Reports

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The personal information collected on this form is collected pursuant to the Municipal Act for the purpose of information sharing by the Dufferin County Emergency Management and the recipient. Specific questions regarding the Municipal Freedom of Information and Protection of Privacy Act should be directed to the Clerk at clerk@dufferincounty.ca.


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Dufferin County coordinates the division for emergency and disaster activities as part of the Emergency Response Plan.

Dufferin County works in partnership with various agencies to:

  • develop programs, plans and capabilities to prevent disasters, if possible, and reduce the vulnerability of residents to potential disasters;
  • organize and coordinate emergency response when disasters and significant emergencies occur;
  • coordinate and implement recovery efforts in the event of extensive damage or other debilitating effects on life within the community.
  • ensure that an emergency workforce is available 24 hours a day, seven days a week<
  • develop and maintain the Emergency Response Plan
  • maintain an Emergency Operations Centre to centralize and coordinate planning and communications during an event
  • maintain an inventory of critical infrastructure
  • raise public awareness of emergency planning and preparedness.


Dufferin County staff also work with other stakeholders that may play a key role during an emergency including the Canadian Red Cross, the Lions Club, Amateur Radio Emergency Service, school boards and utilities companies.

For a copy of the Emergency Plan, please click here.

Emergency Preparedness


Our homes are cherished places to us, we raise our families, entertain friends and generally feel very safe there. So when something happens to disrupt that feeling of safety in our homes we are often traumatized. Regardless of where you live in Dufferin County or how your home was constructed there are hazards that everyone should be aware of and be prepared for.

Becoming prepared is easier than you think and the resources located here will guide you through the process. It all starts with knowing the risks, making a plan and preparing a kit.

  • Know the Risks

Every municipality has specific risks which are more likely to occur than others. Once the people in that municipality know the risks they can then begin to take steps to increase their safety.


  • Make a Plan

Once you know the risks you can use one of these emergency preparedness guides to help you create a plan for your family. This plan should include everyone in the home including your pets. Once the plan is completed you should commit to practicing your plan at least once per year.

  • Have a Kit

Every home has different needs for an emergency kit, the following list will detail some of the more common items that you should include. If you have any camping supplies they should be kept in a ready to go condition. Items like tents, sleeping bags, lanterns, camp stoves and cookware are very helpful.

  • Bottled water (12 litres or 24 x 500ml bottles per person)
  • 5 Gallon pail(s) with lid to store the following items in
  • 3 days worth of non-perishable food (minimum)
  • Cooking supplies and manual can opener
  • First aid kit
  • Matches/lighter
  • Copy of your emergency plan
  • Local and regional maps
  • Required medications for 3 days
  • Copies of important documents (wedding photos, IDs, insurance policies, etc. can all be scanned and saved to a USB drive)
  • Identification
  • Telephone contact list
  • Pet care items
  • Battery or crank radio
  • Flashlights or headlamps
  • Spare batteries
  • Mobile phone charger
  • Cash, electronic banking may be impacted
  • Knife
  • Duct Tape
  • Plastic sheeting
  • Compass, street signs and landmarks may be obliterated
  • FRS Radios
  • Playing cards, games, etc.
  • Over the counter and prescription medications
  • Spare glasses
  • Playing cards/games





A community cannot recover from a catastrophic event if the businesses and industry within that community cannot continue to operate. As a small or medium sized business owner there are several simple steps you can take to ensure that your livelihood is not interrupted by disaster. Read this guide for details.


  • Training and Public Appearances
    • Training

Dufferin County’s Emergency Management Division offers several training opportunities every year for elected officials, municipal staff, first responders, non-government organizations and the general public.

Please visit our calendar for course dates and locations.

  • Public Presentations

The Emergency Management Division is available to make presentations to community service groups, neighbourhood associations, schools and clubs. Please contact us to make arrangements.


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The Headwaters Health Care Centre is the license holder of the Dufferin County Paramedic Service and has been a provider of land ambulance for more than 40 years. The Service operates with 3 stations, with the Headquarters located in Orangeville at 325 Blind Line and Satellite Stations at Greenwood Street and First Avenue East in Shelburne and Highway 25 in Grand Valley.

Dufferin County Paramedic Service responded to approximately 8115 calls in the year 2013, with more than 65% being emergency or life-threatening. Dufferin County EMS is committed to improving and optimizing response times twenty-four hours per day, seven days per week.

The entire catchment area is served by an enhanced 911 System for emergency calls.

The Dufferin County Paramedic Service is now providing defibrillation, symptom relief and I.V. therapy on all vehicles and advanced care paramedics on selected vehicles. Currently, more than 70% of our fulltime Paramedics are certified at the Advanced Care level.

For a copy of the Ambulance Service Review Final Report, click here.

Should you have any questions regarding Dufferin County Paramedic Service or require any assistance, please do not hesitate to contact Tom Reid, Chief Dufferin County Paramedic Service at 519.941.9608 or treid@dufferincounty.ca

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In Canada, up to 40,000 cardiac arrests occur each year. For every minute of delay in defibrillation the survival rate of the victim decreases by 7% to 10%. Properly-placed automated external defibrillators (AEDs) in public places are helping to save lives.

In partnership with The Heart and Stroke Foundation of Canada, Zoll and our local municipalities, the Dufferin County Paramedic Services oversees and maintains a Public Access Defibrillation program. Through this program automated external defibrillators (AED) are made available in public places across the County. When combined with cardiopulmonary resuscitation (CPR) techniques an AED, used by bystanders at the scene, is most effective in the first few minutes after a sudden cardiac arrest.

  • To date more than140 Public Access Defibrillators have been placed in our community.
  • Many lives have been saved in Dufferin County because the public have used these AEDs when somebody collapsed.

For additional information on our Public Access Defibrillator program, CPR or AED training or presentations to your group or workplace please contact Dufferin County Paramedic Services at 519.941.9608

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How to Make First Aid and Preparedness Kits

Safety is important, so to ensure that you are not caught unprepared in an emergency here are some handy suggestions for putting together your own personal, portable Preparedness Kit.

Child's Day Pack

Whistle - in case of  emergency Water Bottle and Snacks (energy bar)
Child Safe Insect Repellent Sun Block
Sunglasses Flashlight
Personal First Aid Kit Poncho/Space Blanket

 Personal First Aid Kit

12-20 Band-aids 2 Butterfly finger dressings
2 Rolled gauze bandages 1-2 each - small & large pressure dressing
1-2 Triangular bandages 6 Gauze pads (10 cm x 10 cm)
3 sets of disposable rubber/latex gloves 1 instant hot/cold pack
1 Tensor bandage Waterproof adhesive tape (2.5 cm x 2.5 cm)
Tweezers and scissors Alcohol swabs
Space blanket Mini-flashlight

Family Pack

24-30 Band-aids 4 Butterfly finger dressings
4 Rolled gauze bandages 2-3 each - small & large pressure dressing
2-3 Triangular bandages 12 Gauze pads (10 cm x 10 cm)
3-5 sets of disposable rubber/latex gloves 2 instant hot/cold pack
2 Tensor bandage Waterproof adhesive tape (2.5 cm x 2.5 cm)
Tweezers and scissors Alcohol swabs
Space blanket Flashlight
Sun block/Insect repellant Energy bars
Water bottle Whistle
Candle and matches  
Topical Antibiotic Ointment OTC Pain Reliever/Anti-inflammatory


 Car Emergency Preparedness Kit

Quality car jack Tire pump - electric or foot pump
Booster cables Flares, triangular reflectors, and flash light
Windshield washer fluid Personal first aid kit (keep in glove box)
Fire extinguisher Tool kit (wrenches, screwdrivers and tire repair kit)
Power Bars Car Manual/maps
Space blanket Candle and matches
Winter months  
Warm clothing and boots Pebble gravel or kitty litter (traction)


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In an emergency seconds count! When police, fire, or medical emergencies occur, call 9-1-1. Trained emergency call takers will provide you with the information and assistance you need.

If you subscribe to a Voice Over Internet Protocol (VOIP) service there certain limitations that you need to be aware of. All 911 calls placed through a VOIP service are answered by your internet provider or a contracted agency and then transferred to your local 911 answering point. This results in an unnecessary delay and it prevents the dispatchers from seeing your location on their computer screen.

When should you call 911?
Call 9-1-1 during any emergency where people or property are at risk.

What you should know when dialling 911

  • at home, you can dial 9-1-1 direct
  • at a business or other location, you may need to dial an outside line before dialling 9-1-1
  • at a pay phone, dial 9-1-1, the call is free
  • when using a cellular phone be prepared to give the exact location of the emergency, the call is free
  • for TTY access (Telephone Device for the Deaf) press the spacebar announcer key repeatedly until a response is received
  • if the caller does not speak English, they must stay on the line while the call taker contacts our telephone translations service.


What you can do to help 911 help you!
Remain calm and speak clearly. Identify which emergency service you require (police, fire, or ambulance) and be prepared to provide the following information:

  • the location
  • a description of what is happening
  • your name, address and telephone number
  • Please remain on the line to provide additional information if requested to do so by the call taker. DO NOT HANG UP UNTIL THE CALL TAKER TELLS YOU TO DO SO.
  • Remember, it is important to have your house numbers visible from the street, day and night. This will assist emergency personnel in finding you as quickly as possible.


Where does your 911 call go?

Click here to see the complete call system.

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How to apply for a position:
Send a resume outlining your qualifications directly to hr@headwatershealth.ca.

Paper copies of resumes will no longer be accepted. Please submit your resume to the email address above. Resumes and application forms are kept on file for six months.

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Anyone who would like to obtain a copy of the Ambulance Call Report can submit their request directly to:

Headwaters Health Care Corporation
Health Records Department
100 Rolling Hills Drive
Orangeville, ON
L9W 3X4

Telephone 519.941.2702, ext 2256

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Dufferin County Paramedic Services
325 Blind Line, Orangeville ON L9W 4W9
T: 519.941.9608
F: 519.941.2486

Emergency Management Coordinator
30 Centre Street, Orangeville ON L9W 2X1
T: 519.941.6991 ext. 2400
F: 519.941.0271
E: emergency.management@dufferincounty.ca

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