Administration
The Administration division facilitates many programs offered throughout Dufferin County. Explore the links below for more information.
Still have questions? Reach out to us today!
Service Delivery Review
After an RFP process, Optimus SBR was the successful consultant to assist Dufferin County in carrying out a service delivery review. The review consists of Part A – Shared Services/Resources and Part B- County internal operations and Human/Community Services. Each part had three phases with a number of deliverables. Please use the links to view each final report.
Project Vision – Creating a service delivery model that ensures public value and financial sustainability
Project Mission – Conduct a comprehensive review of shared municipal services, county operations, and human/community services
Project Success
• in-depth understanding of current services and service delivery methods
• provision of actionable recommendations for efficient, effective, and sustainable delivery of municipal services
• buy-in among County Staff and Stakeholders that recommendations are aligned to the community needs and will reduce future operational costs and improve service delivery
• enhanced knowledge on tools, techniques and methodology to continually improve service delivery moving forward
