The Administration division facilitates many programs offered throughout Dufferin County. Explore the links below for more information.
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Service Delivery Review
After an RFP process, Optimus SBR was the successful consultant to assist Dufferin County in carrying out a service delivery review. The review consists of Part A – Shared Services/Resources and Part B- County internal operations and Human/Community Services. Each part had three phases with a number of deliverables. Please use the links to view each final report.
Project Vision – Creating a service delivery model that ensures public value and financial sustainability
Project Mission – Conduct a comprehensive review of shared municipal services, county operations, and human/community services
• in-depth understanding of current services and service delivery methods
• provision of actionable recommendations for efficient, effective, and sustainable delivery of municipal services
• buy-in among County Staff and Stakeholders that recommendations are aligned to the community needs and will reduce future operational costs and improve service delivery
• enhanced knowledge on tools, techniques and methodology to continually improve service delivery moving forward