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All Opportunities

Community Service Worker- Early Years and Child Care

Community Service Worker- Early Years and Child Care

Job ID: C58-26 Location: Hybrid – 30 Center Street Job Type: Permanent Full-Time Deadline to Apply: 4:30 p.m. on July 29, 2026 Vacancy Type: Current Opening
    Reporting to the Program Supervisor Early Years and Child Care, the Community Services Worker Early Years and Child Care provides a range of support services to applicants, clients and child care operators.
What we can offer YOU!
    A competitive hourly wage ranging between $49.94 – $58.43 (January 1, 2026 Non-Union Pay Grid); Hybrid work arrangements Enrolment in our comprehensive health benefits program and defined benefit pension plan Eligible to enroll in OMERS pension plan Access to Perkopolis; discount, reward and benefits program Access to an Employee and Family Assistance Program Unlimited access to live and interactive webinars offered by the Canadian Centre for Diversity and Inclusion (CCDI) A supportive and collaborative work environment.
What you’ll do
    • Determine child care fee subsidy eligibility, manage a client caseload and complete updates on a yearly basis (or sooner) as necessary and continue to provide ongoing support to clients and maintain fee subsidy eligibility • Ensure that file and information is up to date • Review of file for continued eligibility • Documenting statistics accordingly for entry into OCCMS/OLAF/Education Finance Information System (EFIS) • Review and authorize child care program attendance for payment on a monthly basis, • General inquiries (phone, email, fax etc.) • Administrative duties – correspondence etc. ensuring confidentiality is maintained at all times • Work with Finance to reconcile financial components • Terminate, close out files in line with municipal and provincial directives,polices and procedures • Determine eligibility for child care fee subsidy via the Ontario Child Care Management System (OCCMS) and the Online Application Form (OLAF) while following the early years and child care guidelines • Receive Ontario Works program child care referrals and maintain OW Child Care caseload for formal child care services • Evaluate individual situations based on information provided • Identify unique needs of the community to make appropriate referrals • Ensure applicant/clients are receiving income they are entitled to based on guidelines • Maintain child care fee subsidy waitlist and prioritize clients accordingly • Complete monthly billing in OCCMS and Cross-Jurisdictional payments for child care fee subsidy • Record, report, and maintain monthly and quarterly statistics for child care fee subsidy • Assist with annual forecasting and budget tracking • Ensure current and accurate service provider information is on file, including licensing details • Provide training to service providers regarding invoicing/payment process, • Complete detailed calculations, where necessary, to ensure provincial reporting details are accurate (EFIS) • Ensure cross jurisdictional agreements are accurate and up to date • Ensure recreation child care fee subsidy agreements are completed annually and information required in the earlyyears and child care guidelines is submitted • Liaise with community agencies regarding shared clients and child care providers • Warm handing clients over to other supporting agencies • Building partnerships • Other duties as assigned  
      What you’ll bring
    • Post-secondary certificate or diploma in Social Services, Human Services or a related field • Minimum two (2) years experience in Human Services field, with previous client service experience • Knowledge of provincial funding and operational guidelines (such as Child Care and EarlyON Management and Funding Guidelines as appropriate) • Strong organizational, analytical, problem solving and multi-tasking skills with the ability to meet deadlines and assess and set priorities, to work independently and efficiently to manage individual responsibilities • Knowledge of crisis intervention and conflict resolution techniques. • Ability to engage a wide variety of people with a high level of professionalism and courtesy including culturally, socially and economically diverse populations, seniors, persons with disabilities and professional colleagues • Valid Class G driver’s license and access to reliable transportation required • Must provide clear criminal reference check including vulnerable sector screening • Suitable work from home environment including reliable high speed internet • Proficiency in Microsoft Office products
Preferred Qualifications
    Education (degree/diploma/certifications):
      • Post secondary diploma or degree in Social Services, Human Services or a related field
      • De-escalation training or crisis intervention experience
    Experience:
    • Experience in a Social Services environment
      Knowledge/Skill/Ability:
    • Familiarity with programs, resources and services offered by the County of Dufferin, Community Services Department
    • Familiarity with the Child Care and Early Years Act (CCEYA)
    • Knowledge of the local human services support providers/agencies in Dufferin
    • Knowledge of Ontario Child Care Management System (OCCMS), Online Application Form (OLAF), Canada Wide Early Learning and Child Care Plan (CWELCC)
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