Program Assistant – Ontario Works (1 year 8 months)
Program Assistant – Ontario Works (1 year 8 months)
Reporting to the Program Supervisor Ontario Works, the Program Assistant provides a wide range of program and administrative support services to staff and clients which support the delivery of the Ontario Works Program.
What you’ll do
- Provide excellent customer service (in-person and over the phone) by greeting visitors/clients, determining service required, and responding to questions
- Scheduling/rescheduling appointments, and taking messages/re-directing to staff/agencies
- Make appropriate referrals to support clients (i.e. referrals to internal/external community agencies, etc.)
- Identify urgent needs (e.g., evictions, loss of funding, lost cheques/payments) and notify appropriate staff
- Provide clients with required program information, forms and applications and assist in completing the forms and applications where needed.
- Provide coverage and support to team members
- Prepare and send correspondence as requested
- Sort, log and distribute incoming mail
- Scan documents for electronic document management system
- Complete third-party checks. (Equifax, Ministry of Transportation Ontario (MTO), OSAP, Employment Insurance (EI), etc.)
- Assist with onboarding of new employees
- Gather information for Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) requests
- Process cheques/payments within prescribed timelines and complete monthly cheque runs for clients and service providers as required.
- Processes re-payments on Ontario Works overpayments where required
- Issue reloadable payment cards
- Issue emergency financial aid related cheques as directed
- Other duties as assigned
- Post-secondary certificate or diploma in Social Services, Human Services or a related field.
- Minimum one (1) year demonstrated experience providing administrative support.
- Previous customer service experience required.
- Experience with data entry.
- Exceptional customer service skills with respect to providing accurate information to and communicating with, service providers, the general public and/or staff to address a variety of inquiries.
- Strong organizational, analytical, problem solving and multi-tasking skills with the ability to meet deadlines and assess priorities.
- Ability to communicate effectively, both orally and in writing to facilitate interaction with management, employees and representatives from external agencies including the general public.
- Ability to set up manual and computerized filing systems in accordance with Corporate Records Management.
- Knowledge and understanding of supports required in servicing a vulnerable population.
- Valid Class G driver’s license and access to reliable transportation
- Suitable work from home environment including reliable high speed internet.
- Clear criminal reference check
- Minimum two (2) years demonstrated experience working in a social services environment providing administrative support is preferred
- Knowledge of crisis intervention and conflict resolution techniques is preferred.